SHIPPING

Thank you for shopping with Taneau (taneau.com). We strive to ensure that your orders are delivered to you in a timely manner and in excellent condition. Please take a moment to review our Shipping Policy below:

1. International Shipping

1.1. We offer international shipping to most countries worldwide.

1.2. International orders are subject to customs clearance procedures, which may cause delays beyond our original delivery estimates.

1.3. Please note that any customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient. Taneau is not responsible for any delays or additional charges incurred due to customs processes.

2. Processing Time

2.1. Orders are typically processed within 1-2 business days after payment confirmation.

2.2. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding during these times.

3. Shipping Time

3.1. Once your order has been processed, it will be shipped out promptly.

3.2. Shipping times vary depending on the destination country and local postal services.

3.3. While most international orders are delivered within 5-10 business days, please allow up to 2 weeks for delivery, as unforeseen circumstances such as customs inspections or transportation delays may occur.

4. Total Delivery Time

4.1. Taking into account processing and shipping times, customers can typically expect to receive their orders within approximately 2-3 weeks from the date of purchase.

4.2. If you have not received your order within the estimated timeframe, please contact us at [customer.service@taneau.com], and we will assist you in tracking your shipment and resolving any issues.

5. Tracking Information

5.1. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

5.2. You can use this tracking information to monitor the status of your shipment and estimate its delivery date on our website [ORDER TRACKING].

6. Shipping Charges

6.1. Shipping charges are calculated based on the weight of your order and the destination country.

6.2. Shipping charges will be displayed during the checkout process before payment is made.

7. Contact Information

If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us at:

Email: [customer.service@taneau.com]

We appreciate your understanding and support. Happy shopping!

Note: Taneau reserves the right to modify or update this policy at any time without prior notice. It is your responsibility to review the policy periodically. By making a purchase on taneau.com, you agree to abide by the terms outlined in this Shipping Policy.